Privacy policy
We know privacy matters, especially when you are dealing with a messy home problem. This page explains what Leachstead collects, why we collect it, who may receive it, and the choices you have when you use our free matching service.
Privacy policy
Leachstead is a free information and matching service. We are not a septic company, plumber, inspector, installer, or public health authority. If you use our site or submit a request through Get matched, this policy describes how we handle the information you share.
By using our site, contacting us, or sending a matching request, you agree to this policy. If you do not agree, please do not submit personal information through our forms.
What we collect
We try to keep data collection limited.
We may collect:
- Your name
- Phone number
- Email address
- Property address or ZIP code
- Language preference
- The type of problem or service you need, such as pumping, inspection, backup, odor, soggy yard, or repair
- Timing, notes, photos, or other details you choose to share
- Basic technical data, such as device type, browser, IP address, and site activity
We do not ask for or need:
- Bank account numbers
- Credit or debit card numbers
- Social Security numbers
Please do not send sensitive financial information through our forms or email.
How we use your information
We use the information you share to run and improve the service.
This may include:
- Reviewing your request
- Trying to match you with one or more local septic pros
- Sending your request details to those pros so they can contact you
- Contacting you about your request
- Providing customer support through Contact
- Improving site performance, forms, language access, and user experience
- Preventing spam, fraud, or abuse
- Meeting legal or recordkeeping needs
We use your information only for business purposes related to the site and the matching service. We do not need your financial account information to provide a match.
How lead sharing works
When you ask Leachstead to help you find a septic pro, you are asking us to share the details needed to make that connection.
That means we may share your contact information and your project or problem details with local septic pumping, inspection, or repair providers, or with service partners that help route requests to those providers. They may contact you by phone, text message, or email to discuss your request, availability, pricing, or next steps.
Leachstead does not perform the work. We do not control a provider's schedule, licensing status, inspection result, repair recommendation, or final price. Homeowners compare options and choose for themselves. We encourage you to get written quotes, confirm price before work starts, and verify licenses, permits, and local health-department rules directly.
Consent to calls and texts
Our request forms collect consent for contact. When you submit a form, you may be agreeing to receive calls and text messages from Leachstead, our partners, and septic pros about your request, including by automated technology where allowed by law.
Your consent is not a condition of buying anything. Leachstead's matching service is free.
If you do not want text messages, you can reply STOP to a text from the sender when that option is available. You can also ask a caller to stop calling. Standard message and data rates may apply through your mobile carrier.
Cookies and site analytics
Like most websites, we may use cookies, logs, and analytics tools to understand how people use the site. This can include page visits, clicks, general location based on IP, referral source, and device information.
We use this information to:
- Keep the site working
- Measure traffic and improve content
- Understand which pages help homeowners most
- Reduce spam and misuse
You can control some cookies through your browser settings. Blocking cookies may affect how some parts of the site work.
How we protect information
We use reasonable safeguards to protect the information we collect. These may include access controls, secure systems, and limits on who can view request data.
No website, email, text system, or online platform can promise perfect security. For that reason, please share only the information needed for your request.
How long we keep it
We keep information for as long as reasonably needed for matching, support, business records, fraud prevention, legal compliance, or dispute handling. We may also keep limited backup or log data for a longer period when needed for security or system administration.
Your choices
You can choose not to submit a form. You can also contact us to ask about the personal information you previously sent, or to request updates or deletion where available and appropriate.
If you need help with a privacy question, use Contact. To learn more about the service before sharing your details, you can also visit our home page.
We may need to keep some information when required for legal, security, recordkeeping, or fraud-prevention reasons.
Children and policy updates
Our site is meant for adults seeking home-service help. It is not directed to children under 13.
We may update this privacy policy from time to time. When we do, we will post the updated version on this page. Your continued use of the site after changes are posted means you accept the updated policy.
Common questions
Will Leachstead sell my information?
Leachstead shares the contact and project details you submit so we can try to match you with local septic pros or service partners involved in that process. We do not ask for bank or card numbers, and we do not need financial account information to provide the service.
Why am I getting calls or texts after I submit a request?
Because the purpose of the form is to help connect you with providers who may be able to help. When you submit a request, you may be giving consent to be contacted by phone, text, or email about that request, including by automated technology where allowed.
Can I ask you to delete my information?
Yes, you can contact Leachstead and ask about access, updates, or deletion of the information you submitted. In some cases, we may still need to keep limited records for legal, security, fraud-prevention, or business recordkeeping reasons.